Platform Development
Representative SolutionCustom Operations Platform
Developed a custom web application around a unique organizational workflow.
End-to-end
Digital workflow
This is a representative solution describing the type of system LT Lab delivers. It does not describe a specific named client engagement.
The challenge
What wasn't working
An organization's core service followed a multi-stage process involving field teams, reviewers and clients. No off-the-shelf product matched it, so it ran on forms, spreadsheets and messaging groups.
Managers could not see where work was stuck, and clients had to call for updates.
Approach
How the solution was built
Step 01
Service design
Mapped every role, stage, decision and hand-off, and designed the future workflow with the people who do the work.
Step 02
Iterative delivery
Released the platform in stages, starting with the highest-friction steps, and refined it with real usage.
Step 03
Mobile-ready field tools
A progressive web app for field staff that works on modest devices and unreliable connections.
Step 04
Client visibility
A client portal showing status, documents and next steps, fed directly from the operational workflow.
Architecture
System overview
- Field PWA
- Workflow engine
- Next.js platform
- PostgreSQL
- Client portal
- Notifications
Outcomes
What changed
- The full process runs in one system from intake to completion
- Live visibility of work in progress and bottlenecks
- Clients track progress without phoning in
- A platform the organization can keep extending
Technologies
Next.js / TypeScript / Node.js / PostgreSQL / PWA / Cloud hosting
Services involved